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Refund Policy

Last updated: February 2026

1. Credit Purchases

Credits for AI Homework Tutor are purchased through third-party platforms (Google Play Store and Apple App Store). All billing and payment processing is handled by these platforms.

2. Refund Eligibility

Generally, credit purchases are non-refundable once they have been added to your account. However, you may be eligible for a refund in the following circumstances:

Technical failure that prevents you from using purchased credits
Duplicate or accidental purchases
Service unavailability for extended periods

3. How to Request a Refund

Since purchases are processed through app stores, refund requests must go through the respective platform:

Google Play Store

Visit Google Play Help to request a refund. Refund requests are typically processed within 48 hours.

Apple App Store

Visit reportaproblem.apple.com to request a refund. Apple typically responds within 48 hours.

4. What We Can Help With

While we cannot process refunds directly (as payments go through app stores), we can:

Investigate technical issues with your account
Restore credits if there was a service error
Provide transaction details to support your refund request

5. Credits Are Non-Transferable

Credits cannot be transferred between accounts, exchanged for cash, or resold. Unused credits remain in your account indefinitely.

6. Contact Us

If you have any questions about this policy or need assistance with your credits, please contact us at admin@math-kids.club

Please include your account email and a description of the issue. We typically respond within 24-48 hours.